Administrative Office Assistant (AOA)
Today’s administrative assistant is an indispensable member of the office team. Advances in technology have contributed to this change from that of the traditional secretary to that of the administrative assistant, trained to perform in an increasingly complex position.
These factors have given rise to changes in job titles, job descriptions, salary, and prestige.
The administrative assistant must be skilled in all aspects of office operations:
- Computer software applications
- Office procedures
- Communications
- Records management
- Transcription
- Data entry
- Human relations
- Document processing
Today’s professional must adapt to and understand the total office environment.
Faculty - Administrative Office Assistant
Donna K. Shaad
Professor, Administrative Office Assistant
740 / 588 - 1233 • College Hall Room 117D • dshaad@zanestate.edu
Education
- A.A.S., Labette Community Junior College - Secretarial Procedures
- B.S. Ed., Pittsburgh State University - Business Education
- M.S., Pittsburgh State University - Business Education
- Ed. S., Pittsburgh State University - Vocational Education
Marcie Hawkins
Instructor, Administrative Office Assistant
740 / 588 - 1229 • College Hall Room 117H • mhawkins@zanestate.edu
Education
- A.A.B., Muskingum Area Technical College - Administrative Office Assistant
- Certified Professional Secretary
- Certified Administrative Professional
