03.26.2020

Dear Students,

As we wrap up for the weekend, I have to commend each and every one of you on a job well done. I also wanted to share some data about how you — Zane State College students — are responding to our new, virtual environment. To put it simply, you are all rock stars.

As part of my daily monitoring, I have been reviewing student feedback from our “Student Care” call center. Nearly 1,800 students have been personally called by a Student Care staff member over the course of the week. I am amazed at the data being reported. It shows you are not only resilient but you are rising above and adapting. Here’s a summary of the 500 conversations that took place in the call center:

  • 3-percent said they were experiencing technical challenges (IT worked with these students to help resolve the issues)
  • 2-percent expressed general concerns (ranging from loss of income to counseling needs, where possible, these needs were addressed by appropriate College personnel)
  • 2-percent talked about household challenges (accommodations were offered)
  • 1-percent did not have internet connection at home (IT worked with these students to help resolve the issues)

Your grit to keep moving inspires me, and your feedback helps make Zane State College even better. If you did not get to speak with a Student Care call representative, give them a call back. The call center left over 500 voice mails with an invite to talk and all left personal phone numbers. Let them know how you are doing. Let’s keep these conversations going.

Now for just a few updates:

  • Zane State College is extending the spring term final payment deadline by 4 weeks from April 1, to April 29 by 1 p.m. Late fees and registration “holds” for students on the payment plan have also been suspended until April 29. Our on-line services remain available to you and you may make full or partial payments on your account at any time by logging into My ZSC and clicking on the finances tab, and “pay my Tuition.” If you have questions pertaining to your account balance or payment options, please contact the Business Office at businessoffice@zanestate.edu for the fastest response.
  • If you need assistance with Blackboard and navigating through the new virtual learning environment. Zane State College Student Ambassadors are available to help! They can work with you to help solve your issues, make you feel more comfortable, and they can send a message to your faculty for you if needed. To connect, click on https://meetingsamer2.webex.com/meet/studentambassador.
    • Virtual Office Hours (live help):
      Monday: 12 p.m. – 4 p.m.
      Tuesday: 8:30 a.m. – 1 p.m.
      After Hours Help, Monday – Sunday: 10 a.m. – Midnight at 740.588.1294.
  • The Selective Health Programs Application Deadline is now extended until April 10. If you would like a personal review of your application materials, please call 740.588.1248 for an appointment. Please submit your application by April 10, 2020, at 5 p.m., in the faculty office in Health Science Hall.
  • Keep informed by visiting www.zanestate.edu/info. The FAQs are updated regularly.

We are here to help you and assure you, there is no need to panic when things don’t go as planned. I’ll be in touch on Monday but in the meantime, have a healthy and safe weekend.

Be well,

Dr. Brown