As we wrap up for the weekend, I have to commend each and every one of you on a job well done. I also wanted to share some data about how you — Zane State College students — are responding to our new, virtual environment. To put it simply, you are all rock stars.
As part of my daily monitoring, I have been reviewing student feedback from our “Student Care” call center. Nearly 1,800 students have been personally called by a Student Care staff member over the course of the week. I am amazed at the data being reported. It shows you are not only resilient but you are rising above and adapting. Here’s a summary of the 500 conversations that took place in the call center:
Your grit to keep moving inspires me, and your feedback helps make Zane State College even better. If you did not get to speak with a Student Care call representative, give them a call back. The call center left over 500 voice mails with an invite to talk and all left personal phone numbers. Let them know how you are doing. Let’s keep these conversations going.
Now for just a few updates:
We are here to help you and assure you, there is no need to panic when things don’t go as planned. I’ll be in touch on Monday but in the meantime, have a healthy and safe weekend.