Human Resource Generalist
Job description
The Customer Service Representative (CSR) plays a vital role in delivering exceptional service to our customers. This entry-level position provides personalized banking solutions, performs essential teller and platform functions, and builds trusted relationships. CSR’s are cross-trained to handle transactions accurately, and resolve basic customer concerns, all while demonstrating professionalism and commitment to our bank’s values.
Responsibilities
Customer Service and Transactions: • Balance and close the vault, cash recycler (CR), cashbox, and ATM as assigned. • Assist customers with checkbook balancing, ACH stop payments, and check stop payments. • Perform account transfers, online banking support, and fraud prevention assistance. • Conduct cash advances, extended hold processing, and overdraft call handling. • Process deposits, withdrawals, check cashing, and loan payments. • Other duties as assigned. Account and Card Services: • Complete and review logs for accuracy. Operational Duties: • Balance ATMs and perform daily reconciliation. • Assist with signing official checks after 90-day review and approval period. o Signing authority up to $25,000 • Escalate complex requests to UB or higher-level staff.
Qualifications
Skills & Qualifications: Required: • High School diploma or equivalent. • Strong attention to detail and accuracy in cash handling. • Excellent customer service and communication skills. Preferred: • Prior teller or retail banking experience. • Familiarity with basic banking regulations and policies. Physical Requirements: • This position operates in a professional office setting. Regularly requires standing for extended periods, reaching, bending, and lifting up to 25 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position in accordance with applicable laws and organizational policy.
About North Valley Bank
OUR VISION: BUILDING BETTER COMMUNITIES We will build better communities by helping our neighborhoods and small businesses grow and prosper through the delivery of quality financial services. Our Mission Points: ❖ We will build relationships by being trusted advisors and discovering needs to produce a positive client experience. ❖ We will foster an environment of collaboration, development, opportunity and recognition for our team members. ❖ We will create long-term value for our shareholders through disciplined performance. ❖ We will serve as good corporate citizens and active leaders in our community.